Legal

Refunds and cancellation

Last updated: August 2026

Draft for review. Stripe requires a clear refund policy before approving a live account — keep this page published and accurate.

Free trial

Every new account starts with a 3-day free trial. If you cancel before it ends, you are charged nothing.

Cancelling

Cancel at any time from your account, or by emailing info@cortexa.ae. Your access continues until the end of the period you have already paid for. We do not auto-renew after you cancel.

Refunds

Subscriptions are billed monthly in advance. We do not generally refund part-months, because you keep access for the rest of the period you paid for.

We will refund in full where:

  • You were charged after cancelling
  • You were charged more than once for the same period
  • The service was substantially unavailable for a prolonged part of the billing period
  • You were billed in error by us

How to request a refund

Email info@cortexa.ae with the account number and what happened. We respond within five business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days depending on your bank.

Chargebacks

If something looks wrong, contact us first — it is faster than a chargeback and we will usually resolve it the same week.

Contact

info@cortexa.ae · +971 54 786 7877