Questions people ask before signing up.
Getting started
How long does setup take?
About five minutes. Sign up, and a welcome message arrives on WhatsApp from the assistant's number. Save it and start asking. There is no app to install and nothing to configure.
Do I need a separate phone or SIM?
No. It works with the WhatsApp account already on your phone. You are saving a contact, not switching numbers.
Do I have to phrase questions a certain way?
No. Short, abbreviated, half-typed questions work. It is built to read how brokers actually type between calls.
Can I send a voice message instead of typing?
Yes — Cortexa transcribes it and replies in text with the matching sheet or documents. Typing tends to work more reliably though, especially with background noise, so it's worth defaulting to when you can.
Can I ask about more than one project at once?
Yes, for brochures and factsheets — ask for several projects in one message and get each document back separately, up to five at a time.
What languages does it reply in?
English, Arabic, Russian, Urdu and Hindi. Set a preference when you sign up, or leave it as default English.
Billing
How much is it?
AED 199 per user per month, after a 3-day free trial.
Is there a limit on how much I can ask?
Each subscription includes 500 messages a month, text or voice. That is about 23 a working day. If you reach it, the assistant tells you, and your allowance starts again on the 1st of the next month.
What happens when the trial ends?
Your subscription starts automatically. Cancel before the trial ends and you are not charged.
How do I cancel?
From your account, in a couple of clicks. Access continues to the end of the period you have paid for. See the refunds and cancellation policy.
I cancelled. How do I come back?
If your paid period has not ended yet, open your account and choose to renew — nothing is lost. Once the period has ended, just sign up again with the same number. Note that the free trial applies to new brokers only.
How do I change or update my mobile number?
Email info@cortexa.ae from the address you registered with, telling us your old and new number. We switch it over and you carry on as normal — same subscription, same billing date, nothing to cancel or pay again. We ask you to write from your registered address so nobody else can move your account to their phone.
Data and privacy
Can Cortexa read my client conversations?
No. It only sees the messages you send to it directly. Your chats with clients are separate conversations it has no access to.
Do you message my clients?
Never. Cortexa replies to you. Anything a client receives was forwarded by you.
How do I delete my data?
Email us and we remove it. Full detail is in the data deletion policy.
Something not covered? Email info@cortexa.ae or call +971 54 786 7877.