Data deletion policy
Last updated: August 2026
Your right to deletion
You can ask us to delete the personal data we hold about you at any time, whether or not you still have an active subscription.
How to request deletion
Email info@cortexa.ae from the address on your account, with the subject line “Data deletion request”. Include the WhatsApp number registered to the account so we can identify it. You can also message us on +971 54 786 7877.
What happens next
- We confirm receipt within 2 business days.
- We verify the request came from the account holder.
- We delete the data within 30 days and confirm when it is done.
What gets deleted
- Your name, email address, WhatsApp number and company name
- Your message history with the assistant
- Your account and subscription record
- Any referral link between your account and a partner
What we have to keep
We are required to retain certain records to meet UAE accounting, tax and anti-money-laundering obligations — principally invoices and payment records. These are kept for the legally required period and used for nothing else.
Payment records held by Stripe are subject to their own retention rules. Message delivery records held by Meta are subject to theirs.
Deleting your account entirely
If you have an active subscription, cancel it first. Then send the deletion request above. Deletion is permanent and cannot be undone.
Contact
info@cortexa.ae · +971 54 786 7877